Privacy

Privacy Policy

HNR Plumbing Solutions respects your privacy and is committed to protecting personal information collected through our website, enquiries, quotations, invoices and service communications.

Information We May Collect

We may collect personal information such as your name, phone number, email address, address or suburb, service enquiry details, payment information, communication records and information required to provide plumbing services.

How We Use Personal Information

We use personal information to respond to enquiries, provide quotations, schedule works, deliver plumbing services, process payments, manage accounts, communicate with clients, comply with legal obligations and improve our services.

Website Enquiries and Forms

When you submit a quote request through our website, the information you provide may be sent to us so we can respond to your enquiry and arrange service if required.

Cookies and Website Data

Our website may use cookies or similar technologies to support website functionality, understand website traffic and improve user experience. You can control or delete cookies through your browser settings.

Disclosure of Information

We may disclose information where required to provide services, process payments, manage accounts, comply with laws, respond to legal requirements, or work with trusted service providers who assist our business operations.

Credit and Account Information

Where credit is requested or provided, information may be used for assessing applications, verifying payment status, managing accounts and collecting outstanding amounts where permitted by law.

Access and Correction

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.

Direct Marketing

You may request that your personal information is not used or disclosed for direct marketing purposes.

Privacy Complaints

If you have a privacy complaint, please contact us by email. We will take reasonable steps to respond to your complaint and resolve it.

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